Terms & Conditions

Shipping Policy

Production times

Estimated production times for our custom products are detailed below:

Custom Rubber Stamps, Pre-Inked Stamps and Self-Inking Stamps – within one week after the date your artwork is approved (pending stock availability of stamp bodies).

Custom Name Plates – within one week after the date your artwork is approved.

NOTE: These are production times only. This does not include the time that Australia Post takes to ship your product to you.

The above timings are an estimate. As a small team, we work as quickly as possible, and your order may ship sooner. If you’re in a rush, we recommend contact us directly to arrange Express Postage.

Shipping

Shipping is a flat rate of $15.00. Postage is free on all orders over $250.00

We ship all orders through Australia Post.

Refund policy

Returns

Our custom products are made-to-order according to your unique specifications, so returns or exchanges on these goods where you have made an error or changed your mind are not possible. We understand that sometimes these things happen and where possible, we’ll do our best to help with an affordable solution if you let us know within 30 days of receiving your order.

Much love and care goes into the making of all orders, and each item is inspected [and tested where relevant] before we ship your order. If for any reason we make an error with your order, or the product doesn’t function according to the description, we’ll gladly repair or replace it free of charge.

Non-custom products will be accepted for a return or refund only with prior authorisation. The product must be returned unused in original packaging within 30 days of receipt of your order.

Shipping is the responsibility of the buyer on all returns, and shipping costs are non refundable where you have changed your mind.

If there’s a problem with your order, please contact us within 48 hours with your order number, photographs and descriptions of the issue. 

Warranty

We guarantee our products for a period of one year from the date of purchase. This means, if your item ceases to function as expected within this period, we will repair or replace it free of charge. 

We cannot honour warranty claims for any defects or damage caused by mis-use of your product. Please refer to our FAQs for more information on caring for your goods.

Terms of use

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this “SITE”).

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. South West Rubber Stamps and Stampers Den reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.

Copyright

All site design, text, graphics, interfaces, and the selection and arrangements thereof are (C) 2004, Imprint Rubber Stamps, ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with South West Rubber Stamps or Stampers Den or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Imprint Rubber Stamps is strictly prohibited.

Trademarks

All trademarks, service marks, and trade names (collectively the “Marks”) are proprietary to South West Rubber Stamps and Stampers Den or other respective owners that have granted Imprint Rubber Stamps the right and license to use such Marks.

Disclaimer

THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY. THE SIZE OF THE STAMP SELECTED BY THE SYSTEM IS THE STAMP TEXT-PLATE SIZE NOT YOUR ARTWORK SIZE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, South West Rubber Stamps and Stampers Den DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, South West Rubber Stamps and Stampers Den DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Stamps produce the best impression when stamping onto a flat surface. We will not provide a refund if the stamp impression is inconsistent due to the surface you are stamping onto. Price and availability information is subject to change without notice.

Order Acceptance

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. South West Rubber Stamps and Stampers Den reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Limitation on Liability

IN NO EVENT SHALL South West Rubber Stamps and Stampers Den BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF South West Rubber Stamps and Stampers Den HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). You acknowledge that Imprint Rubber Stamps is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

FAQ’s

Q: Can I use my own artwork design?

A: Yes, we can use your own design but require a specific format to work with our production process. We prefer to work with original vector images for all our custom products, saved as an ai, eps or pdf file. If you are providing a vector file, please make sure all fonts are converted to outlines/objects.

We can also accept JPG, PNG, GIF and TIF files provided they are SINGLE colour [ideally black] and high resolution [at least 300 dpi].

Q: Can you design my logo/artwork?

A: We are not graphic designers so our scope is limited and artwork design is not included in our pricing. We can deal with text and some limited formatting, however if you need a dedicated logo or similar artwork, we suggest discussing your needs with a graphic designer.

Q: What size does my artwork need to be?
A: So long as your artwork is supplied in the correct format, we can resize it to suit the stamp body that you have selected. All sizing is given in millimetres and images are scaled to fit the maximum height or width of the selected stamp body. You image MAY NOT completed fill the height or width of the stamp body completed depending on the shape of the image.
 

Q: What kinds of images can’t I use?

A: Designs should only be sent, that you created and/or control all necessary rights to. 

We do not accept artwork that could be considered offensive, including violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive images.

Q: Can I use a multicoloured logo for my stamp design?

A: No, a stamp can only achieve a single colour print, and to produce rubber stamp, we need a PURE black and white only version of your design (no colour, no greyscale). If you don’t have your image in black and white, please contact the original designer of your logo or artwork and request one.

If your logo is relatively simple, we MAY be able to change the design to PURE black and white however, if that’s not possible, you may need to engage another designer to create a simplified, single colour version of your design. 

Q: Can I use a Traditional Stamp on Fabric?

A: Traditional stamps can be used on multiple surfaces, including fabric.

The type of fabric you’re planning to stamp will impact your result. Fabric is generally more porous than paper, which means you may see some of ink bleed into the fibres of the fabric, the extent of this depends on the specific qualities of your fabric [thread count, density, etc]. Fine, tightly woven fabric will work best.

Your stamp design will also impact the finished result. Ink tends to bleed more on fabric than paper or cardboard, so stamp designs with fine detail (such as small text, fine lines or dots) may blur when stamping on fabric. For best results stamping fabric, keep your design bold and simple. 

Finally, consider the ink you use to stamp fabric. Normal Ink Pads can work well on fabric, but the ink isn’t waterproof so the print will run or fade if the fabric is washed. To make a permanent print, use fabric ink and heat-set once it’s dry to make a permanent, washable print with your stamp.

Q: Can I use a Traditional Stamp to make an imprint in clay or soap?

A: Yes, traditional stamps can be cut in a manner that allows for use with clay or soap. Designs should be large, bold and free of fine detail. Please alert us to the fact that this is a stamp to be used in soap or clay so that we can alter our production process to suit.

Q: How do I care for my Traditional Stamp?

Our custom-made traditional rubber stamps can last for decades, when used gently and properly cared for.

To maximise the life of your stamp, be sure to:

  • Store it in a cool, dry spot – away from direct sunlight and excess heat as these can weaken or warp your stamp.
  • Clean your stamp after each use with a clean damp cloth or a non-alcohol baby-wipes. Don’t use any harsh cleaning chemicals on your stamp as this may damage the rubber.
  • Be sure to only use reputable, high-quality inks with your stamp.
  • Gentle use will help prolong the life of your stamp – pressing too heavily or rough use can damage your stamp over time.

 Q: Can I stamp on Timber?

A: Your traditional stamp can be used on a range of surfaces, including timber.

Keep in mind that untreated wood has a porous surface, so your ink may bleed. It’s always good idea to practice first when stamping directly onto wood or other unknown surfaces for the first time. Because of this, simple, bold designs will work best [avoid fine detailing and small text].

For stamping timber, we recommend Brilliance Ink (for raw wood) as it does not tend to bleed into the surface of the wood grain or Staz-On for painted or varnished wood surfaces as it is designed for non-porous surfaces.

Q: How do I refill my Pre-Inked Stamps?

A: To top up your ink: 

  1. Remove the lid from your pre-inked stamp.
  2. Add 3-5 drops of Shiny Eminent Speed Ink [in the original colour of your stamp] in each channel. It’s important to not use any other type of ink – it likely won’t work and can permanently damage your stamp.
  3. Replace the lid and allow some time [around 30 minutes or so] for the ink to make its way through the stamp.
  4. Test your stamp. Large stamps or designs with lots of solid area will likely need more ink, in this case repeat steps 1-3 [it’s important to do this process gradually, to avoid over-inking your stamp].

Q: Can custom stamps be re-used?

A: Shiny Self-Inking Stamp bodies and Colop Self-Inking Stamp bodies can both be repurposed with new text and refreshed with a new ink pad. If you would like to reuse your old Shiny or Colop Stamp, please contact us for further details.

Pre-inked stamps cannot be repurposed but can be reinked. 

Q: What colours are available for Self-Inking and Pre-Inked Stamps?

A: Our stamps come in a single colour of Black, Blue, Red, Green or Violet.

Q: Can I call with a query?

A: South West Rubber Stamps is a small business that prides itself on the personal touch. We are more than happy to answer your custom stamp questions between 9am and 5pm any weekday on (08) 9791 5050.

Q: Where are you located?

A: We are located in regional Western Australia. Our custom products are made right here in the beautiful South West!

South West Rubber Stamps and Stampers Den
AND STAMPERS DEN

Rubber Stamp Manufacturer & Specialty Laser Engraving, Specialty Papercraft

Get in touch

Phone

Location

9B Stuart Street,
Bunbury WA 6230